# Open sales orders
As soon as a sales order changes its status to Open, you need to fulfill the obligations under this order and issue an invoice.
To complete a sales order, you need to do these steps:
* [Delivery](#delivery)
* [Billing](#billing)
## Delivery
If a sales order contains physical goods, you need to ship them by creating an outgoing delivery.\
\
After a sales order changes its status to Open, the amount of goods contained in this sales order will be reserved for it. \
The reserved amount of goods will be excluded from the available amount in the warehouse.
{% hint style="info" %}
When creating a sales order, you can [automate the creation](https://app.gitbook.com/o/m2aBjngzYJ9iGCY28jKy/s/94TSmVFNLNbceNi9s90m/~/changes/17/sales-orders/creation#creating-linked-documents) of an outgoing delivery.
{% endhint %}
To create an outgoing delivery, you need:
**1.** Open the sales order for which you want to ship the goods.
**2.** Click **Create delivery** 
{% hint style="info" %}
By default, the created outgoing delivery contains all the goods from the sales order.
{% endhint %}
\
After the outgoing delivery is created, specific product units are reserved for it. The quantity and storage places for reserved units are displayed in the pick list.
{% hint style="info" %}
You can customize the logic for reserving product units in warehouse management.
{% endhint %}
### Partial shipment
If you want to ship the product with several outgoing deliveries, activate the option **Allow partial deliveries.**
{% hint style="warning" %}
If this option is deactivated, you can create and ship only one outgoing delivery, which contains all the goods from the sales order.
{% endhint %}
To create a partial shipment, you need:
**1.** Open a sales order for which you want to ship the goods.
**2.** Click **Create delivery** 
**3.** Click **Edit** 
**4.** Remove products you don't want to ship now or reduce their quantity.
{% hint style="info" %}
Outgoing delivery linked to a sales order can contain only goods from a sales order.
{% endhint %}
**5.** Click **Done** 
\
After all goods have been shipped, the delivery step will be marked as complete.
## Billing
You can create an outgoing invoice for a sales order manually at any time.
{% hint style="info" %}
When creating a sales order, you can [automate the creation](https://app.gitbook.com/o/m2aBjngzYJ9iGCY28jKy/s/94TSmVFNLNbceNi9s90m/~/changes/17/sales-orders/creation#creating-linked-documents) of an outgoing invoice.
{% endhint %}
To create an outgoing invoice, you need:
**1.** Open a sales order for which you want to create an invoice.
**2.** Click **Create invoice** 
{% hint style="info" %}
By default, the created outgoing invoice contains all positions from a sales order.
{% endhint %}
### Partial billing
You can create multiple invoices for one sales order.
To do it, yоu need:
**1.** Open a sales order for which you want to create an invoice.
**2.** Click **Create invoice** 
**3.** Click **Edit** 
**4.** Remove positions, that you won't bill or reduce their quantity.
### Positions that aren't included in a sales order
\
If you want to add positions to an invoice that aren't included in a sales order, you need:
**1.** Open a sales order for which you want to create an invoice.
**2.** Click **Create invoice**
**3.** Click **Edit** 
**4.** Click **Add position** 
**5.** Activate an option **Add position, which isn't contained in the sales order.**
**6.** Select the position you want to add.
**7.** Click **Add position** 
{% hint style="info" %}
The position amount in an invoice cannot exceed the amount of this position in a sales order. If you want to bill an additional position amount, add it as a separate position.
{% endhint %}
\
After all positions have been billed and paid, the step Billing will be completed.
## Complete sales order
Once the Delivery and Billing steps are completed, a sales order status will be transferred to the Completed status.
## Edit
You can edit an open sales order at any time.
Click **Edit**
to edit the sales order.
## Actions with open sales orders
Click **More Actions**
to view the list of actions you can do with the open sales order.
### Clone
Click **Clone** to create a new sales order with the same information and positions.
### Cancel
Click **Cancel** to cancel a sales order.
{% hint style="info" %}
You cannot cancel an open sales order if an outgoing delivery or outgoing invoice has already been created for it. To cancel a sales order with linked documents, cancel or unlink these documents.
{% endhint %}
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